Services and Maintenance Customer Interface Manager

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Reporting to: SVP Global Services

Position Summary

The Services and Maintenance (S&M) Customer Interface Manger is responsible for the management of all customer interface aspects that deal with the Support and Maintenance contracts under the customer group.

This position liaises with the Services and Maintenance teams to provide on time professional data to the customer on any services and maintenance aspects and new proposals.

The S&M Customer Interface Manager ensures that the customer satisfaction on any matter that relates to maintenance and services is high, and that issues are being addressed in a timely manner.

The S&M Customer Interface Manager is accountable for all contractual and business related aspects with the customer group.

Responsibilities

Education / Certification Requirements:

Skills and Experience

Personal competencies